"Old retail" is dead. It’s being replaced by a new, vibrant retail world with a new customer base of demanding, tech-savvy consumers who grew up on digital. Can those customers help fuel growth? Yes, but only for retailers who are ready to meet those customers’ increasing demands for new ways of shopping, innovative delivery methods, and fast, customized service.
For too many years, retailers have been focused on reducing costs, improving efficiency and reducing waste. That’s not a winning strategy – not with profit margins tighter than ever, market share being eroded by digital-native competitors and stock being constantly discounted.
Now is the time for retailers to embrace technology innovation to drive profitable growth. Technology can give you the actionable, real-time insights you need to make smart, proactive decisions. It can also help you eliminate silos across the organization, encouraging IT, e-commerce, sales and supply chain operations to work together more efficiently and in true collaboration.
At Hitachi Consulting, we understand the advantages that real-time data and insights bring to retail. And we have innovative solutions to address your challenges surrounding growth, margins, full-price sell-through, inventory volumes and costs, supply chain optimization, national living wage and moving to the cloud.
Nearly three-quarters of consumers are dissatisfied with their digital experience. How do you compete with pure-play online operators to build customer share? You need a scalable and industry-leading digital platform to drive business growth and create better customer experiences.
In under 12 weeks, Hitachi Consulting built a new collaboration and reporting portal for Mitchells & Butlers. The user-friendly solution makes it easier to monitor, manage and communicate with over 1,600 pubs and restaurants.
Retail and hospitality face unprecedented challenges, and Hitachi has the vision, experience and digital innovations to address them. From cloud services to loss prevention, our next-gen solutions drive business growth.